General Domestic Shipping Policy
We use United States Postal Service for our standard shipping. All domestic orders are shipped by First-Class Mail or Priority Mail. All domestic United States Postal Service packages include a delivery confirmation. If the customer is not home at the time of delivery it will up to the Mail Carrier to decide weather leave a package or leave attempted delivery note.
General International Shipping Policy
We use United States Postal Service for our standard shipping All International orders are shipped only by First-Class Mail in order to save shipping cost.
We ship to the United States, Canada, Argentina, United Kingdom, Sweden, Norway, Belgium, Italy, France, Germany, Austria, Norway, Australia, New Zealand, South Korea, Singapore, Taiwan, Malaysia, South Africa and most other countries.
International orders can only be tracked through the US Postal Service while they are on Unites States territory. We cannot be held responsible if the package is not delivered to the customer due to problem outside of United States. We are not responsible for shipments that are stolen or lost at the destination country.
Also, we cannot be held responsible for individual countries’ import restrictions, duties, or fees imposed by Customs. Refused packages will be treated as abandoned and we cannot offer any refunds.
Alternate Carriers or Special Handling
If you need to specify an alternate shipping method or some other type of special handling for your order, please email us at [email protected]
Delivery and Processing
Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
Order acceptance occurs only when your order has been shipped. We will notify you by email when that has occurred.
If an item is out of stock you will be notified by e-mail with expected shipping date.
Most internet orders placed before 12pm Pacific Time Monday thru Friday will be processed and confirmed the same day.
Please note, orders placed after 12pm Pacific Standard Time Monday thru Friday, may not be processed and confirmed until the following business day.
Orders placed after 12pm Friday generally will be processed and confirmed on the following Monday.
Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday).
Holidays, Saturdays and Sundays are not business days. We observe all federal holidays.
Please note that Sayan Health, Inc is not responsible for orders which was lost or not delivered by USPS.
Expected Delivery Dates:
All dates are estimates and may vary. Please see notes below.
- Domestic First-Class Mail: 2-4 business days after order processing
- Domestic Priority Mail: 2-3 business days after order processing
- International First-Class Mail: 10-14 business days after order processing